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Workplace RERC


State of the Science Conference
September 15-16, 2005

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Universal Design in Telecommunications: Putting Practice into Policy

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Slides Index Slides 1-10 Slides 11-20 Slides 21-30 Slides 31-39

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  1. Market Monitoring Report: Consumer Survey Results
  2. Market Monitoring Report: Consumer Survey Results
  3. Market Monitoring Report: Consumer Survey Results
  4. Market Monitoring Report: Consumer Survey Results
  5. Market Monitoring Report: Product Information Results
  6. Market Monitoring Report: Product Information Results
  7. Policy Implications
  8. Policy Implications
  9. Policy Implications

Slide 31 of 39

Market Monitoring Report: Consumer Survey Results

Slide 32 of 39

Market Monitoring Report: Consumer Survey Results

AT Used with Telecom Products – Mobility/Manipulation:

  • Home control system or environmental control unit

    • Slide 33 of 39

    Market Monitoring Report: Consumer Survey Results

  • Purchasing Channels
  • 21% Consumer electronics chain
  • 16% Office supply store
  • 12% Catalog sales
  • 9% Telephone specialty store

    • Slide 34 of 39

    Market Monitoring Report: Consumer Survey Results

  • Inaccessible Products
  • 19% Wireless phone
  • 13% Modem
  • 9% Voice mail/IVR system
  • 9% Cordless phone
  • 7% Business phone

    • Slide 35 of 39

    Market Monitoring Report: Product Information Results

  • Short list of features providing improved accessibility
  • Consumers with disabilities must rely heavily on the AT market
  • Consumers with severe disabilities require compatibility with AT
  • Common accessibility features are not consistently available on all products

    • Slide 36 of 39

    Market Monitoring Report: Product Information Results

  • Consumers with disabilities must inform themselves
  • Info about accessibility features is not readily available on packaging, collateral material, or from store employees

    • Slide 37 of 39

    Policy Implications

  • Remove “if readily achievable” from compatibility requirement
  • Develop formal user-centered design process
  • Integrate accessibility and usability into quality system
  • Exploit new technologies

    • Slide 38 of 39

    Policy Implications

  • Establish clearinghouse of telecom product accessibility information
  • Actively engage industry in accessibility issues
  • Conduct “Market Monitoring Report” every 3 years
  • Conduct Industry Monitoring Report every 5 years

    • Slide 39 of 39

    Policy Implications


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