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State of the Science Conference
September 15-16, 2005
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Universal Design in Telecommunications:Putting Practice into Policy
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- Universal Design in Telecommunications:Putting Practice into Policy
- Introduction
- Telecom Access Policy
- Products Covered
- Services Covered
- Accessible
- Usable
- Accessibility Guidelines
- Accessibility Guidelines
- Accessibility Guidelines
Universal Design in Telecommunications:
Putting Practice into Policy
Kelly Schaefer
Adele Crudden
Introduction
Readily achievable standard limits access and choice
Accessibility and usability strategies already exist
Universal design principles can be incorporated into telecom policy
Telecom Access Policy
- Equipment and services should be accessible and usable if readily
achievable
- Or equipment and services should be compatible with peripheral devices
if readily achievable
- Readily achievable means “without much difficulty or expense”
Products Covered
- All hardware and software telephone network equipment
- All telecommunications equipment used in home, office or other
premises
- Phone, fax, answering machine, pager
Services Covered
- Basic and special telecommunications services
- Call waiting/forwarding, speed dialing, caller ID
- Interactive voice response systems and voice mail are also covered
Accessible
A product or service is accessible if it provides accessible:
- Input, control and mechanical functions
- Output, display and control functions
Usable
The usability requirement covers:
Ability to learn about and operate product features effectively
Ability to access information and documentation for the product/service
Ability to access support services
Accessibility Guidelines
- General accessibility requirements
- Specific guidance on making products accessible
- Standards for compatibility with peripheral devices
Accessibility Guidelines
Input-related functions:
operable without vision
operable with low vision and limited or no hearing
operable with little or no color perception
operable without hearing
Accessibility Guidelines
Input-related functions:
operable with limited dexterity
operable with limited reach or strength
operable without time-dependent controls
operable without speech
operable with limited cognitive skills
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